Frequently Asked Questions
What accessories are included with Life Watch?
The Life Watch comes with:
- The Life Watch - in a waterproof case
- Black rubber, adjustable wristband
- Charging cable
- User manual
- Quick start guide
How do I attach the band to the watch face?
Place the watch facedown. Place the two bands in position with the spring loaded pins facing up. Squeeze the pin lever to retract the pin as you place the band between the pin holes on the back of the watch face.
I really like how secure the bands are. Are they easy to replace and are any other bands available?
Additional bands are available on our website and are designed to be easy to replace!
Does the charging cable attach to the left or right of the magnetic contacts?
The charging connectors on the Life Watch and charging cable are polarized magnets and will connect only one way. Turn the connector till it snaps into position.
The charging cable doesn’t have a wall charger; how do I charge the Life Watch?
The charging cable has a USB connection and can be connected to any USB charging port, computer USB port or wall charger power adapter cube.
Why does the screen keep turning off after a few seconds?
The Life watch is not turning off; the screen goes to sleep to save battery power. The longer the Life Watch is lit up, the more battery it uses. You can wake it by raising your arm and turning your wrist towards you, or by quickly pushing the power button.
To extend the length of time the watch is on before going to sleep: swipe over to settings, click on settings, click on screen display, click on screen time, and then select your desired length of time.
How do I connect my watch to my phone?
Go to the Home Screen with the title “Today” on top. Go to the middle of the screen and click on “Bind Now” A “Bind Bracelet” screen appears, click on “Search Now”. Locate the name “Life Watch” on the device identification field and click on it. A “Bluetooth Pairing Request” dialog box appears. Click on “Pair”. An “Enjoy Now” will appear when pairing is successful.
Do I have to download and connect to the app?
Look for the Life Watch app on the App store or on Google Play.
I don’t have a smartphone and I just want to use the other features. Can I use Life Watch without connecting to a phone?
Yes. The watch's features will work. The app provides more features to enhance the user experience.
I am trying to connect to my phone using the Find Phone button and it is giving me a “no Bluetooth” symbol. What am I doing wrong?
The Find Phone button isn’t used to connect the watch and phone, it is used to help find your phone if it was misplaced. After your Life Watch and phone are connected via Bluetooth, you can use the Find Phone button to make your phone vibrate.
Can I use Life Watch if I don’t have my phone on me?
Yes, you can still use all the features of the Life Watch, except for notifications.
Is the Life Watch waterproof? Can I go swimming with it?
It is waterproof against incidental moisture from rain or accidental exposure to water. It is not recommended to use the watch while swimming.